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Terms and conditions

1. Legal Status

1.1 License Number

The Gambling Commission account number for Jumpman Gaming Limited is 39175.

1.2 Issuing Authority

The Gambling Commission regulates the Amazon Slots casino casino for customers in Great Britain. The Alderney Gambling Control Commission regulates the operator in Alderney and applies to customers outside Great Britain, including the Canadian casino.

1.3 Jurisdiction

The Gambling Commission’s jurisdiction applies to the Great Britain casino. Jumpman Gaming Limited’s registered business address is in Alderney, Channel Islands, where the Alderney Gambling Control Commission also regulates the operator.

1.4 Allowed to Operate in the brand’s licensed markets

The Great Britain casino is for eligible customers aged 18 or over. The operator also provides regional casinos for customers in Canada and New Zealand. Customers are responsible for ensuring that their use of Amazon Slots casino is lawful where they are located.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, select Join, provide the requested personal details and create an account. You must complete any required identity verification before accessing gambling services.

You may set deposit limits during registration. To deposit, open the cashier, select an available payment method and follow the on-screen instructions. Once the account is funded, you may select a game.

To recover access to an account, use the Forgotten Password link and provide the username or email address registered to the account.

2.2 Is KYC/ID Verification Required

Yes. In Great Britain, age and identity checks apply before access to gambling. If electronic checks do not provide sufficient verification, Amazon Slots casino may request photographic identification and proof of address.

Document checks may also require a selfie and evidence of the payment method. Address documents must be dated within the previous three months. Document review may take up to three working days.

2.3 Terms of registration (minimum age, one account per user, restricted countries)

Customers registering for the Great Britain casino must be at least 18 years old and complete the required age and identity checks before gambling.

Payment methods must belong to, or be held in the name of, the registered account holder. A maximum of three payment cards may be registered to an account.

3. Games and Software Providers

3.1 Top Games

Games include Gates of Olympus, Big Bass Splash, Eye of Horus, Fishin’ Frenzy Megaways and Starburst.

3.2 Software Providers

Game providers include Blueprint Gaming, NetEnt, Play’n GO and Playtech.

3.3 Total Game Count

The Great Britain casino lobby offers more than 800 games from more than 20 providers. The Canadian casino offers more than 500 games.

3.4 Game Categories

Available categories include video and classic slots, Megaways, Hold & Win games, jackpots, Slingo, instant-win games, scratchcards, digital blackjack, roulette and baccarat, live dealer tables, game shows, and 75-ball, 80-ball and 90-ball bingo.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

In Great Britain, a qualifying first deposit of at least £10 gives access to a Welcome Mega Reel spin. The spin offers a chance to win up to 500 free spins on Starburst. The 500-spin amount is a possible prize and is not guaranteed.

4.2 Welcome offers specific to the brand’s licensed markets

Great Britain: A first deposit of at least £10 qualifies the customer for a Welcome Mega Reel spin, which may award up to 500 Starburst free spins.

Canada: A qualifying first deposit of at least CAD 20 may qualify the customer for a 100% deposit match of up to CAD 200 and 50 Fluffy Favourites free spins.

New Zealand: The offer includes 20 Aloha Christmas free spins without a deposit, subject to debit-card verification. A first deposit of at least NZD 5 also unlocks a Mega Reel spin, with possible prizes including up to 500 Starburst free spins and an NZD 10 Amazon voucher.

4.3 Process of activation for Welcome Bonus

Great Britain: Make a qualifying first deposit and play the Welcome Mega Reel. If the spin awards 500 free spins, 50 spins are credited automatically. Contact customer support to claim the remaining spins. Customers using Quick Deposit must contact customer support to claim the bonus.

Canada: Register, make a qualifying first deposit of at least CAD 20 and claim the welcome offer.

4.4 Wagering Requirements

Great Britain: Welcome-offer winnings are subject to 10× wagering. Only wagers made with bonus funds count towards this requirement. The amount that may be converted into withdrawable funds is limited to lifetime deposits, up to £250.

Canada: The bonus is subject to wagering of 35× the bonus amount, in addition to any outstanding wagering requirement. Conversion into withdrawable funds is limited to lifetime deposits, up to CAD 250.

New Zealand: No-deposit free-spin winnings are subject to 65× wagering and a maximum conversion of NZD 50.

4.5 Time Limits

The Great Britain Daily Wheel may be played once during each 24-hour availability period.

Promotional codes expire at 23:59 on the day of the communication, unless the relevant promotional email states a different deadline.

4.6 Recurring Promotions

Great Britain: Recurring promotions include the Daily Wheel, weekly cashback and Fluffy Fridays. Friday tournament play takes place between 8pm and 11pm, with a share of £250 available each week.

Canada: Recurring promotions include Daily Wheel free-spin opportunities without a deposit and monthly deposit-linked free spins.

New Zealand: Recurring promotions include birthday bonuses and Wednesday Happy Hour, available between 3pm and 7pm, with chances to win up to 500 free spins.

4.7 Cashback Offers

In Great Britain, eligible customers may receive 5% weekly cashback on eligible net slots spend. Net spend is calculated as real-cash bets minus wins and rewards. Cashback is credited automatically each Friday, has no wagering requirement and is subject to a minimum cashback amount of £0.10.

4.8 Reload Bonuses

Canada: Monthly offers may provide between 20 and 500 free spins on two selected games for each qualifying deposit of at least CAD 20.

New Zealand: Monthly offers may provide up to 20 free spins with qualifying deposits.

4.9 Free Spins Bonuses

Great Britain: Free spins may be awarded through the Starburst welcome offer, the Daily Wheel and Trophy Mega Reel rewards. Trophy rewards feature Master Joker and Tree of Riches. Potential spin awards increase by loyalty level.

Canada: The welcome offer includes 50 Fluffy Favourites free spins, and monthly offers may provide deposit-linked free spins.

4.10 General Bonus Terms and Conditions

Great Britain: Real-money funds are used before bonus funds. Only wagers made with bonus funds count towards wagering requirements. If you withdraw real-money funds before completing a bonus wagering requirement, the remaining bonus balance is reset to £0. Offer-specific terms apply where they differ from these general bonus terms.

Canada: Bonus funds are not directly withdrawable. If you cash out before completing the applicable wagering requirement, remaining bonus funds and outstanding promotions are forfeited.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The Trophy loyalty system has numbered levels. Levels 1–5 offer chances to win at least 5 free spins; levels 6–10 offer at least 10; levels 11–15 offer at least 15; and level 16 and above offer at least 20. Completing each level awards access to a Trophy Mega Reel.

5.2 How to Qualify

Complete tasks to unlock trophies. Every five trophies advances the account by one level. A deposit must have been made within the previous two days to use a Trophy Mega Reel spin.

5.3 Loyalty Program Description

The loyalty system is based on collectible achievements, trophies and level progression. It offers Mega Reel free-spin rewards rather than a published points-to-cash exchange.

5.4 Loyalty Program Rules

An account may hold a maximum of three unplayed Trophy Mega Reels. Additional reels earned while this limit is reached are not credited. Free-spin rounds do not count towards play trophies.

Customers who opt out of bonuses may collect trophies but will not receive associated free spins. Trophy free-spin rewards are subject to 65× wagering, a maximum win of £8 per 10 spins and a conversion limit equal to lifetime deposits, up to £250.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

Great Britain: Available methods include debit card, Paysafecard, Pay by Mobile, PayPal, Skrill and Neteller. Accounts transact in GBP, and the minimum deposit is £10. Apple Pay also supports instant deposits from £10 with no deposit fee. Debit-card, PayPal and Pay by Mobile deposits are instant.

Canada: Available methods include Visa, Mastercard and Interac. The minimum deposit is CAD 5, and transactions are made in Canadian dollars.

New Zealand: Available methods include Visa, Mastercard and Paysafecard. The minimum deposit is NZD 5.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Great Britain: Debit-card and PayPal withdrawals are supported. Apple Pay deposits are paid out to the linked debit card, not to Apple Pay. Withdrawals to that card have a minimum of £10, a 72-hour pending period followed by processing that may take 1–3 working days, and no casino withdrawal fee.

New Zealand: Withdrawal processing may take up to seven days, depending on the payment method.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

Great Britain: Welcome-spin winnings are subject to 10× bonus wagering and a conversion limit equal to lifetime deposits, up to £250. Trophy free-spin rewards are subject to 65× wagering, a maximum win of £8 per 10 spins and the same £250 conversion limit.

Canada: Bonus wagering is 35× the bonus amount. Blackjack, roulette, other casino-style games and progressive jackpot slots do not contribute towards wagering. Progressive jackpot slots cannot be played using bonus money. Conversion is limited to lifetime deposits, up to CAD 250, or CAD 50 for accounts without a deposit.

New Zealand: No-deposit free-spin winnings are subject to 65× wagering, a maximum win of NZD 8 per 10 spins and a maximum conversion of NZD 50.

7.2 Deposit Limits

Great Britain: The minimum deposit is £10. Customers may set daily, weekly and monthly deposit limits. Operator-applied deposit limits extend across the Jumpman network.

Canada: The minimum deposit is CAD 5. Customers may set limits for the individual website account. A 24-hour cooling-off period applies before a limit increase takes effect.

New Zealand: The minimum deposit is NZD 5.

7.3 Withdrawal Limits

In Great Britain, the minimum withdrawal for payouts to the debit card linked to Apple Pay is £10.

7.4 Account Restrictions

Great Britain: Payment methods must belong to, or be held in the name of, the registered player. A maximum of three payment cards may be registered to an account.

Canada: Self-exclusion applies across Jumpman Gaming websites and cannot be lifted during the selected exclusion period.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

Great Britain: Customers may play through a browser on iPhone, Android devices and tablets without downloading an app. iOS and Android app access is also offered.

Canada: Customers may play through a mobile browser or use the Android app.

8.2 Mobile Browser Optimization

The mobile casino supports touch-optimised slots, live tables, jackpots and Slingo. Search, category filters and account controls are available on mobile and desktop devices.

8.3 User Experience and Speed on Mobile

The casino includes title search, provider and category filters, account controls, and a cashier accessible through My Account. Game layouts adapt to screen size. Loading performance may vary depending on the game, device and internet connection.

8.4 Process of registration on mobile

Open the casino in a mobile browser, select Join, enter the requested personal details and complete verification. If photographic identification is required, a phone camera may be used to photograph the identification document and take a selfie. After account setup is complete, make a deposit through the cashier if you wish to fund the account.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The Great Britain site uses 256-bit SSL encryption. Apple Pay transactions also use tokenisation, one-time transaction security codes and biometric or device-passcode authorisation.

9.2 RNG & Game Fairness (auditors)

Slots use certified random number generators and undergo independent fairness testing. Game information panels provide rules, RTP information and game-specific limits.

9.3 Customer Support (Channels, Response Time)

Great Britain customers may contact support through live chat or email. The stated email response target is within two business days. Complaints may be submitted through the designated complaints channel.

Canadian customers may contact support by email. Safer-gambling assistance is also available through the designated customer-care channel.

9.4 Support Availability (Hours, Languages)

Great Britain live chat operates from 6am to 9pm BST, seven days a week. Self-service responsible-gambling tools are available 24 hours a day.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Great Britain: Customers may set daily, weekly and monthly deposit limits and loss limits, use reality-check session reminders, take a time-out or self-exclude for a period from six months to five years. Limit decreases take effect immediately. Limit increases take effect after a 24-hour cooling-off period.

Canada: Customers may set daily, weekly and monthly deposit limits and take a temporary break of 24 hours, one week, one month or another period of up to six weeks. Self-exclusion lasts for at least six months and applies across Jumpman Gaming websites. Temporary breaks end automatically. A self-excluded account remains closed until the customer requests reopening after the exclusion period.

10.2 Links to Support Organizations

Responsible-gambling support resources include GambleAware, GamCare, GAMSTOP and Jumpman Cares in Great Britain, and the Centre for Addiction and Mental Health, the National Council on Problem Gambling, Gamtalk and Jumpman Cares in Canada.

The National Gambling Helpline number for Great Britain is 0808 8020 133.

11. Advantages and Disadvantages

11.1 Pros

Amazon Slots casino offers slots, live casino, bingo and Slingo, as well as mobile-browser access and trophy-based rewards. Great Britain customers may also be eligible for 5% weekly cashback on qualifying net slots spend, with no wagering requirement.

11.2 Cons

Great Britain accounts transact only in GBP. Apple Pay and Pay by Mobile are deposit-only options, so another payment method is required for withdrawals. Welcome-offer conversion is capped at lifetime deposits, up to £250 in Great Britain and CAD 250 in Canada.

12. General Casino Information

12.1 Operator/Parent Company

The operator is Jumpman Gaming Limited. Its registered business address is La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ.

12.2 Accepted Countries

The operator provides dedicated casino sites for Great Britain, Canada and New Zealand. Availability is subject to applicable local laws and the eligibility requirements for each site.

12.3 Short brand description

Amazon Slots casino is an online casino operated by Jumpman Gaming Limited. Its casino offering centres on slots and also includes live dealer games, table games and bingo. Features include Mega Reel promotions, collectible trophies and offers that vary by market.

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